Microsoft Lync and Contact Center Services has enabled its flagship collaboration applications Dynamics CRM and SharePoint with added contact and call center functionality.
What is Lync for Contact Centers
- Integration with Dynamics CRM and SharePoint
- Call center agents to work in Microsoft Office,
- Outlook, Calender and Email Integration      
- Supports local onsite agents or remote agent models
- Full Featured Call Center functionality
- Interactive Voice Recognition (IVR)
- Supports Unified Communications Platform
 Microsoft Lynk Unified Communications
 

Lync

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