Unified Communication and Contact Center Services has enabled
CRM and Collaboration with added contact and call center functionality.
What is Unified Communications for Contact Centers
- Integration with CRM and Collaboration
- Call center agents to work in Microsoft Office
- Outlook, Calender and Email Integration      
- Supports local onsite agents or remote agent models
- Full Featured Call Center functionality
- Interactive Voice Recognition (IVR)
- Supports Unified Communications Platform
 Unified Communications
 

Communication

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