Unified Communication and Contact Center Services has enabled
CRM and Collaboration with added contact and call center functionality.

What is Unified Communications for Contact Centers
- Integration with CRM and Collaboration
- Call center agents to work in Microsoft Office
- Outlook, Calender and Email Integration  
- Supports local onsite agents or remote
agent models
- Full Featured Call Center functionality
Interactive Voice Recognition (IVR)
- Supports Unified Communications Platform
Unified Communications

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NexTier Sales -
Strategy \ Consulting

    March 19th and 20th, 2013

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